Privacy Policy

 

The website www.coffeeisland.in (“Website”) (hereinafter referred to as the “Platform”) are operated and made available by Vita Nova Spark Private Limited. (“Company,” “Vita Nova,” “we,” or “our”).

 

At Vita Nova, we take your privacy seriously and have created this Privacy Policy (“Policy”) to reflect our strong commitment to protecting any information you submit while using the Platform. This Policy outlines how your information is collected, retained, shared, stored, and processed by us.

 

This Policy is an integral part of and incorporates the Terms of Service (“Terms”) that govern your use of the Platform. Any terms or phrases not specifically defined within this Policy shall carry the meanings ascribed to them in the Terms.

 

By accessing or using the Platform, including simply browsing it, you expressly consent to the collection, use, storage, and disclosure of your personal information in accordance with this Privacy Policy.

 

Personal information

 

Information Shared During Registration and Account Creation

To access and avail our Products and Offers, you will need to register as a user on our Platform using your phone number. When placing an order, you will be required to provide additional information such as your name, phone number, email ID, delivery address, and pin code to facilitate order processing and delivery.

 

Information from Visitors and for Participation

Visitors to our Platform may voluntarily choose to provide their name, email address, or other relevant details. Such information may be submitted for purposes including, but not limited to:

  • Learning more about our Products and Offers.
  • Participating in Company-sponsored events.
  • Submitting feedback or taking part in surveys and other promotional activities.

 

Financial and KYC Information

When you make payments on our Platform, your financial information, including credit/debit card details, UPI ID, billing address, and other payment instrument details, may be collected. Such payment-related information is processed securely through third-party online payment gateway providers.

Please note that Vita Nova does not store or retain your credit card information on its servers. Any financial details provided during transactions are stored and governed by the privacy policies of third-party payment gateway providers. We encourage you to review Privacy Policy of such third-party payment gateway providers for more information on how your financial data is managed and protected.

 

Feedback and Customer Service Data

  • If you contact our customer service team, we may record information provided during the interaction to assist you better. Calls may also be recorded for quality assurance and training purposes.
  • Data submitted when you participate in our loyalty programs or use any discount codes offered by us.
  • Feedback, comments, or suggestions shared by you on the Platform.

 

Information About Other People

  • If you contact our customer service team, we may record information provided during the interaction to assist you better. Calls may also be recorded for quality assurance and training purposes.
  • Data submitted when you participate in our loyalty programs or use any discount codes offered by us.
  • Feedback, comments, or suggestions shared by you on the Platform.

 

Usage Data

We collect information about how you interact with our Platform, including:

  • Interaction patterns such as screen gestures (taps, scrolls, etc.), access dates and times, pages or features viewed, app crashes, and other system activities.
  • The type of browser you use and any third-party sites or services visited before or during your interaction with our Platform.

 

Device Data

We collect information about how you interact with our Platform, including:

  • Interaction patterns such as screen gestures (taps, scrolls, etc.), access dates and times, pages or features viewed, app crashes, and other system activities.
  • The type of browser you use and any third-party sites or services visited before or during your interaction with our Platform.

 

Data Collected Through Cookies

Cookies are small data collectors that store user preferences and settings on websites. Cookies collect data such as:

  • Language settings and special preferences.
  • Time spent on the Platform, browsing patterns, and other analytical data.
  • The data collected through cookies helps us understand how you interact with the Platform, evaluate the effectiveness of marketing promotions, and enhance your overall shopping experience. Cookies also contribute to making your interactions safer.
  • While you have the option to disable cookies through your browser settings, doing so may limit your ability to access all the features of the Platform. Disabling cookies may also require you to repeatedly enter your account credentials.

 

Information Collected Through Advertisements

  • Our Platform may use third-party advertising services to display ads when you visit. Data regarding how you interact with these advertisements may be collected, analyzed, and stored. This information enables ad networks to deliver targeted advertisements that are more relevant to your interests.
  • Please note that this Policy does not cover the use of cookies or data collection practices of third-party advertisers.

 

Use of Information

Your personal information may be used for the Company’s legitimate business purposes in connection with your use of the Platform. This includes, but is not limited to:

 

  • Facilitating your registration and confirming your orders.
  • Processing and managing your delivery information.
  • Responding to user inquiries and fulfilling requests.
  • Completing transactions and providing customer service.
  • Sending administrative communications, such as order updates or account-related notifications.
  • Personalizing and improving your user experience with the Platform.

 

We may analyze collected information to gain insights into our users’ preferences and behaviors to enhance the content and functionality of the Platform. Your information may also be used to investigate and prosecute any potential breaches of Company security or violations of license agreements.

 

From time to time, we may use your email address or contact details to:

  • Send you information about our Products and Offers that may be of interest to you.
  • Notify you of important changes to this Privacy Policy or other Platform-related updates.

 

When you provide us with personal information about other individuals (e.g., name, email, and address for a gift recipient), we use that information solely for:

 

  • Processing the delivery of Products.
  • Communicating with the intended recipient regarding the status of the delivery.

 

By providing this information, you confirm that you have obtained the recipient’s consent for us to use their personal information for these limited purposes.

 

The financial and KYC information collected through payment gateways is used solely to facilitate payments. If there is any issue processing your payment, the said payment gateway service providers may contact you via email to resolve the matter. Please note that use of your financial information is governed by Privacy Policy of such payment gateway service provider.

 

Additionally, we may use your personal information to:

 

  • Send you Marketing Communications, including newsletters, updates, greetings, or event invitations for seminars or activities hosted by the Company.
  • Respond to your inquiries or process recruitment applications submitted through our Platform with your consent.

 

Personal information with third parties

 

We value your trust and are committed to protecting your privacy. We do not sell your personal information to third parties. Additionally, we do not share your information with third-party business entities for their marketing or advertising purposes unless you provide us with explicit consent to do so.

 

However, in certain cases, it is necessary for us to share your information with third parties to fulfill business functions or legal obligations. The types of third parties with whom we may share your personal information include:

 

  1. Third-Party Service Providers 
    • Our business operations require the involvement of trusted third-party organizations and individuals for the performance of specific tasks.
    • We may share personally identifiable information such as your name, email, mobile number, address, and information related to your device, location, and network carrier.
    • These third-party service providers may also use cookies on our behalf and analyze your browsing and purchase activity. This data helps us personalize the Platform for you, perform behavioral analytics, and understand consumer patterns.
    • We share your information with logistics companies and payment service providers to facilitate order delivery and payment processing.

 

  1. Third-Party Advertising Partners
    • We contract with third parties to serve advertisements on our behalf across the internet and occasionally on our Platform.
    • These partners may collect anonymous information about your visits and interactions with our Platform using technologies like pixel tags, which are standard tools for major websites.
    • This information helps them display targeted advertisements for goods and services based on your browsing behavior. No personally identifiable information is collected or used in this process.

 

  1. Government or Law Enforcement Authorities

 

We may disclose your personal information to government authorities or law enforcement agencies in good faith, where such disclosure is necessary to:

 

    • Prevent, detect, or investigate any illegal activities related to the Platform.
    • Fulfill any legal obligations or comply with requests under applicable laws.
    • Investigate, defend, or take action against illegal activities, suspected fraud, or potential threats to the safety of any individual

 

  1. Associated Business Entities
    • We may share your information with our affiliates and group companies to provide you with relevant products and offers.
    • In the event of a merger, acquisition, or the sale of the Company’s assets to a third party, customer information will be among the assets transferred. Such transfers will occur with full disclosure of this Privacy Policy and the commitments outlined herein.

 

 

  1. Third-Party Services
    • The Platform may allow you to connect with external websites, products, or services that are beyond our control (e.g., payment via external wallet providers). To facilitate such services, we may share your relevant information with the respective third-party providers.
    • Please note that your use of such services is subject to their respective privacy policies. We encourage you to review their policies before proceeding.

 

  1. Confidentiality Agreements
    • All third-party service providers and partners working on behalf of the Company are bound by strict confidentiality agreements.
    • They are authorized to use your information only on a need-to-know basis for the performance of their specific functions and are strictly prohibited from sharing this information further.

 

Data Security & Personal Information

The Company limits access to personal information strictly to authorized employees, associates, partners, and officers who require such access to perform their designated duties. Furthermore, our third-party service providers are bound by stringent standards of privacy and confidentiality to ensure that your personal information remains secure.

We implement robust physical, electronic, and procedural safeguards to protect your information from loss, misuse, damage, modification, unauthorized access, or disclosure. Key features of our information security program include:

 

Specialized Technology

Deployment of advanced security measures, such as firewalls, to safeguard data and prevent unauthorized access.

 

Security Testing and Monitoring

  1. Prior to introducing any new products or services on the internet, our IT department rigorously tests their security and operability.
  2. We perform ongoing vulnerability scanning to identify and address publicly known risks in our technology infrastructure.

 

Access Controls 

Implementation of stringent controls to identify, authenticate, and authorize access to our systems, ensuring that only authorized personnel can interact with sensitive information.

 

Restriction on External Devices  

Limiting the use of external data devices (e.g., USB drives) on the Company’s systems to minimize the risk of data breaches or loss.

 

Personnel Training and Awareness

  1. Providing relevant training to Company personnel to keep them informed of security practices.
  2. Continuously updating our security measures in response to emerging risks and technological advancements.

Despite our comprehensive efforts to protect your personal information, no method of data transmission over the internet or electronic storage is entirely secure. While we strive to protect your information, we cannot guarantee absolute privacy for personal data transmitted over the web or any transmission that may not be fully secure.

 

Your Rights

We believe it is essential for you to remain in control of your personal information. If you wish to modify, delete, or withdraw consent regarding the use of any personal information collected about you, you can do so by sending an email to feedback@vitaxnova.com with ‘REMOVE’ mentioned in the subject line.

Please note that upon deletion or withdrawal of consent, you may no longer be able to access or use the Platform, as the processing of your personal information is necessary for its operation and services.

 

Data Retention

We will retain your personal information only as long as necessary to ensure your smooth and uninterrupted use of the Platform. Personal information will not be retained for longer than required for the specific purpose for which it was lawfully collected and may be lawfully used.

Once the purpose for data collection is fulfilled, we ensure that your personal information is securely deleted or anonymized in compliance with applicable laws and regulations.

 

Children’s Privacy

Our Platform is not intended for use by children, and we do not knowingly solicit, collect, or process personal information from individuals under the age of 18 (eighteen).

If we become aware that a child has provided personal information on the Platform, we will promptly take steps to delete such information and terminate the corresponding user account. Parents or guardians who believe that their child may have provided personal information on the Platform are encouraged to contact us at feedback@vitaxnova.com for assistance.

 

Corporate Office

Quattro Iconic

property no. 273

Udyog Vihar Phase-2, Gurugram

Haryana 122022

Email: feedback@vitaxnova.com

 

All email messages sent to and from the Company may be monitored for the purpose of ensuring compliance with internal policies and protecting the Company’s business interests. Such monitoring is conducted in accordance with applicable laws and Company policies to safeguard operational integrity.

 

LEGAL DISCLAIMER

This document is an electronic record generated in accordance with the provisions of the Information Technology Act, 2000, including applicable rules and amendments. As this document is generated electronically, it does not require any physical or digital signatures.