FAQ's

What are the operational hours for Coffee Island stores?

Most Coffee Island stores operate from 8 AM to 11 PM. However, certain stores may have different timings. You can check each store’s operational hours on the Coffee Island app.

Can I use my own tumbler at Coffee Island stores?

Yes, you are welcome to bring your own tumbler as part of our commitment to sustainability and reducing waste.

Can I apply discounts to my website orders?

Yes, discounts and partner offers may be available and can be applied during the checkout process on the website.

Does Website Order & Pay require an internet connection?

Yes, an active internet connection is necessary to place orders via the website.

Can I track my order?

Yes, after placing your order, you will receive updates on the order status, including shipment and expected delivery time, through the website.

Can I cancel my order?

Please refer to the Refund and Grievance Policy on the website for guidance on raising concerns.

What should I do if I’m not happy with my order’s quality?

Please refer to the Refund and Grievance Policy on the website for guidance on raising concerns.

What if I receive an incorrect or incomplete order?

If your order is incorrect or incomplete, please send us an email to feedback@vitaxnova.in within 7 days of delivery.

Will I receive an invoice for my order?

Yes, an invoice will be emailed to your registered email address once the order is confirmed.

What is the Coffee Islander Program?

The Coffee Islander Program rewards you with Leafs for every eligible transaction made via the app. Your rewards and benefits grow with your Islander Level, which is based on your purchases and engagement.

How do I earn Leafs?

Leafs are earned based on your transactions and Islander Level. You have to download the app to make the transactions and earn leafs.

How can I check my Leafs and Islander Level?

Log in to your app account to view your Leaf balance and Islander Level.

Can I redeem Leafs for purchases?

Yes, Leafs can be redeemed for purchases on the Coffee Island website. Each Leaf is equivalent to ₹1.

Do my Leafs expire?

No, Leafs do not expire and can be used whenever you choose.

Can I transfer my Leafs to someone else?

No, Leafs are non-transferable and can only be used by the account holder.

Is there a membership fee for the Coffee Islander Program?

No, the program is free to join and participate in.

What payment options are available?

Payments can be made via credit/debit cards, UPI, e-wallets, or the Coffee Island Leafs.

Will the delivery fee be refunded in case of an issue?

Delivery fees are refundable only if the issue is caused by Coffee Island or its delivery partner.

How can I get a refund for my order?

Refunds are processed in accordance with our Refund and Grievance Policy, which is available on the website.

I couldn’t place an order on the website. What should I do?

Ensure your internet connection is stable or contact our support team via the help section on the website.