Shipping & Payment Policy

 

We know - no one likes to pay for shipping (us included!). You expect your products to reach you safe and sound, timely, and free of shipping charges on order value above Rs. 599!

 

SHIPPING POLICY

 

  • Vita Nova Spark Private Limited (‘We’ or ‘Company’) ensures that the products are delivered in excellent condition and in the fastest time possible. All orders are shipped within 3-5 working days of placing the order and it usually takes another 2-10 working days for domestic orders (India) to reach your doorsteps (subject to transit conditions).
  • Although we strive hard to deliver the orders in the given turnaround time (7-10 working days), however, there could be rare instances wherein the order could get delayed due to circumstances beyond our control.
  • For products that require separate shipping, charges shall be indicated on the product detail page when the order is being placed.
  • We can process only one shipping address per order, hence if you would like to ship products to multiple addresses then you are required to place separate orders.
  • We will not able to service international orders for now, will keep you posted once we have this serviceable.
  • All the taxes and charges will be borne by the customers.
  • Amounts mentioned on the payment page will be the final amount.
  • Prices are inclusive of all charges and taxes (terms and conditions apply).
  • Delivery of an order shall be completed when the goods are delivered to the address you give us.
  • The delivery days mentioned are approximate only. Since we rely on our courier partners for delivery, this can vary due to factors that are outside our control.
  • Once your order has been shipped, you will receive an email notification with the courier and tracking details so that you can track your order online.
  • Please be advised, that we do not offer express delivery.
  • By placing the order on https://coffeeIsland.in, you authorize our logistics partner to get in touch with you for any concern regarding their services.

 

For Bulk Orders

 

For bulk orders shipping and taxes shall be paid by the customer.